Trouble Shooting 

The following is a list of typical troubles you may be annoyed of at the  beginning of working with program and their solution as well.

1．Due  to  the  personnel  changed,  fail  to  enter  the  management  program, what will I do?
  Answer:  The  PC  needs  to  be  configured  with  Office2000  or  a  later  version,  and  the  Access  software  at  first.  then  enter  the  attendance  program installing directory, look for the att2000.mdb file, double­click,  and find the ‘userinfo’ list in the appear interface, double­click, to find  ‘securityflags’ field, delete the identifier with the  value as “15” under  this filed.

2．I forget the password of database, how to do?
 Answer: Enter ‘maintenance and setting’ of management program, click  on the “Setting password of database”, then have no need to verify old  password, so can set up new password of database.

3．How to use the business check­in /clock­out?
 Answer:  When  the  employee  need  to  go  out,  the  employee  should  check­out on attendance device. When the employee come back, select  business clock­in.
4.While inquire attendance record, selected the highest department,selected all employee, why cannot see record, but it’s true display  that has been saved to downloading data?

Answer:
(1) It is maybe the data record time expire inquiring range, want to view  the original record , open the attendance database (att2000.mdb), enter  clock­in­out  list,  can  see  all  original  record,  prove  that  original  attendance  record  is  in  the  range  which  you  inquire,  specifically  pay  attention year;
(2)  It is  maybe  that add  a  highest department again  after  the  general  company  name  was  canceled,  installing  finish,  the  default  highest  department  general  company  can  not  be  cancel,  but  it  is  able  to  be  modify in the attendance rule.

5．I have assigned shift, why no the result of account and statistics  indicate leave, come late, gone early?
Answer:  First  enter  management  to  check  the  setup  shift,  in  normal  condition  the  name  of  shift  corresponding  time  period  display  that  appear in blue color in right time box, if there isn’t any problem, enter  employee shift list, view the starting date of employee shift, the starting  date is beyond the account and statistics time range, isn’t it?, if it isn’t,  assign shift again, fix new starting date.

6．How to cancel the schedule which have been set up?
Answer:  You  can  add  a  empty  schedule  firstly,  then  use  the  empty  schedule  replace  the  schedule  which  will  be  canceled  in  employee  assignment,  enter  schedule  management  to  cancel  corresponding  schedule, OK.

7．Why the data which is stored record is fewer than loaded down  data while in the process to download all data ? 
Answer: While  loaded  down  and  record,  the  attendance  program  can  determine  loaded  down  record,  the  repeat  record  will  be  cancel  automatically, the stored record will not be store again.

8． Why the loaded record appear, but cannot find it while inquire it?
Answer: Confirm time range you inquire is accord with attendance time  of loaded record, or it’s not. can check attendance record day, month,  year, after loaded down record, or open database (att2000.mdb), enter  check­out/clock­in , can see all origin record, confirm time of attendance  original record is within the range of acquirement, pay attention years  record specifically, some independence equipment set time is not real,  result in attendance record time isn’t correct.

9.Why I attendance normally, but it is show I stay away from work  without leave or good reason?
 Answer: Examine your period time setting first, confirm your attendance  record  is  among  the  range  of  clock­out time,  example,  you  setup  the  clock­out time is from 17: 00 to 18: 00, you clock­out time record is16:  30, so that the record is invalid, system will indicate neglect afternoon  (in  attendance  rule,  no  clock­out  is  neglect);  next,  examine  you  attendance time is correct, or it’s not.

10.  Why  there  are  come  late  and  gone  early  in  the  attendance  account  and  statistics  shift,  but  there  aren’t  their  records  in  inquiring record?  Answer: Please examine the setting of attendance account in attendance  rule, see if ‘on duty clock­in record: come late/gone early’ have beensign or have not, if it has been labeled so that the neglect system will  indicate come late/gone early.

11.  Leaders  of  company  don’t  require  clock­in­out,  but  their  attendance demand account, how do it to set ?
Answer:
(1) Enter attendance setting under employee maintenance, cancel valid  attendance;
(2)  Set  up  a  period  time  of  unnecessary  to  clock­in­out,  produce  a  schedule, the schedule is used to account with employee. OK